Shipping and Returns

Last Updated: 2/6/2023

Thank you for shopping at

If for any reason, You are not completely satisfied with a purchase, we invite you to review our Policy. 

The following terms are applicable for any products that you purchased with us.



The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or plural.



For the purposes of this Return and Exchange Policy:

Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The CRUZI Company Located at 1 CRUZI Causeway, Dubai 00000, AE.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


All Items are eligible for return and exchange if conditions are met.

The return and exchange policy can be viewed at the time of checkout.

Only approved returns and exchanges are accepted.



Products can be exchanged only if the purchased item is defective. Exchanges exceeding 30 days will not be processed. 

In order to be eligible for exchanges make sure that the following conditions are met:

  • The product must be returned in its original packaging
  • You are required to ship back the product for the item to be inspected and replaced.
  • Your exchanged product will be processed Once items are received and conditions confirmed.

You are given the right to exchange the item, one time, provided that all conditions in Exchange Policy are met.


If you have a request for Return, Refund, or Exchange, and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: